You have the right to return the products you have purchased or to request a replacement within 14 working days from the date of receipt, either because you have encountered a problem in the ordering process or have found a problem with a product, or because you have changed your mind. Cigar Smoke does not accept returns of tobacco products, consumables and products that have been damaged through customer responsibility. Prior to any return it is recommended to consult with our online store.

REFUNDS CANNOT BE MADE FROM OUR PHYSICAL STORES

The product to be returned-replaced must be accompanied by the documents that accompanied the product Invoice - Receipt, to be in the condition received by the customer and the packaging must be the one that normally accompanies the product.

For returning products the customer will be charged with the shipping costs.

In cases of incorrect, damaged or generally defective products, the shipping costs are borne by the store, provided that the items are sent to Cigar Smoke with the shipping company we will indicate (otherwise they will not be received). Returns are at the customer's risk and we are not responsible for any loss or damage during transit.

If the product is found to be defective due to its manufacture, then the consumer can ask for the product to be repaired or replaced, or the cancellation of the contract and a full refund of the amount paid.

Cigar Smoke is obliged within fourteen (14) working days to return to the client the value received in the same way he paid it.